Will I have to pay duties and taxes on my order?

Depending on the destination country, you may be required to pay duties and taxes on your order. This is determined and applied by your local customs. Any additional duties, foreign taxes or other fees must be paid by the customer. Please get in touch with your local customs office for further information regarding duties and taxes.

Can I make changes to my order?

Nicky Kay is unable to cancel an order once it has been placed, as orders are processed as quickly as possible once they are received. If you have made an error with you order regarding sizing or your shipping address, please contact us as soon as possible and we may be able to intercept the dispatch of your order and change this for you. Please note that although we will try our upmost to assist, it is not always possible to change orders in time before they are dispatched and we make no guarantees. 

How do I know my order was placed successfully? 

You should receive an immediate order confirmation via email. If you do not receive this email, please contact our Customer Care team at customercare@nickykay.com.au

How long will it take my order to get to me? 

For shipping times please navigate to our shipping link at the bottom of our website for further information. 

How do I return my item? 

For all information regarding returns, please navigate to our Returns link at the bottom of our website for further information. 

Are returns free? 

Return shipping is at the expense of the customer and unfortunately we cannot reimburse return shipping costs. 

Which currency is used on the site? 

All prices indicated are in Australian Dollar (AUD$) and will transact in AUD$ at the checkout. Please note your card will be charged in AUD$.